FAQ

At Shubh Jewelers, we offer a range of 22k and 18k solid gold jewelry pieces. Our collection includes a variety of designs, styles, and craftsmanship in pure solid gold, ensuring authenticity and quality. We do not sell gold-plated jewelry; all our gold pieces are made from solid gold for lasting beauty and value.

Yes, certain products are available for customization, and you will find an option on the product page to personalize them according to your preferences. However, please note that customized products are non-returnable, as outlined in our return policy. If a customized product arrives damaged, please contact support for assistance. Additionally, customized items will take 2-3 weeks to be created, and some pieces, depending on the complexity of the work required, may take up to 4 weeks.

The purity of the gold used in our jewelry depends on its karat designation. If an item is labeled as 22K, it indicates a gold purity of .916, meaning it contains 91.6% pure gold. On the other hand, if an item is labeled as 18K, its purity is .750, which means it contains 75% pure gold. We adhere to these standards to ensure the quality and authenticity of our gold jewelry, providing you with products of exceptional value and craftsmanship.

Certainly! If you have a specific design in mind that is not currently featured on our website, please don't hesitate to reach out to us at contact@shubhjewelers.com or text at +1 (563) SHUBH-88. We have an extensive collection of jewelry, and some items may not be listed online but can be ordered through direct communication with us. We're here to help bring your unique design ideas to life!

Please view our Size Guide here.

At Shubh Jewelers, we accept all major forms of payment, including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and Apple Pay. However, for transactions exceeding $5000, we kindly request customers to use Zelle or submit a bank wire transfer for payment. Please note that online orders above $5000 made using other payment methods will be canceled. We appreciate your understanding and cooperation in ensuring secure transactions for high-value purchases.

Discounts are available, and you can find details about ongoing promotions and special offers on the top banner of our website. Additionally, returning customers are eligible for special discount offers. Please feel free to reach out to us for more information or to discuss specific discounts for your orders.

Yes, once your order has been shipped, you will receive an email containing the tracking information. If you have opted to receive updates via messages, you will also receive the tracking details through messages. This allows you to easily track your order and stay updated on its delivery status.

We take utmost care to ensure that all shipments are securely packaged and double-boxed for protection. We strongly recommend opening all packages under video surveillance to document the condition upon receipt. In the rare event that you receive a package with damaged outer packaging, please do not accept it from the carrier and contact us immediately for assistance. All our packages require an adult signature upon delivery, ensuring proper verification and safe receipt of your order. If you encounter any issues with lost or damaged shipments, please reach out to us immediately. Your satisfaction and the safety of your orders are our top priorities.

We do not accept international orders through our website. However, we offer international shipping upon request. If you are interested in placing an international order, please message us directly, and our team will assist you with the shipping process and any additional information you may need. We are committed to providing a seamless shopping experience for all our customers, regardless of their location.

Yes, we offer free custom engraving services on our jewelry products. You can personalize your jewelry with meaningful messages or initials. Feel free to reach out to our team for more information about our engraving options and how to customize your jewelry to make it truly unique.

We provide a range of shipping options to ensure your orders are delivered in a timely manner. For items that are in stock, we strive to ship them within 1-2 business days for swift delivery. All packages are shipped using express next-day or priority 2-day shipping services. Made-to-order or customized items typically require 1-2 weeks to be created and shipped, depending on the complexity of the work involved. We are committed to providing you with efficient shipping options and keeping you informed throughout the delivery process.

Our return and exchange policy allows for returns within 14 days of purchase. However, please note that return shipping costs are to be covered by the buyer. Additionally, if the product is returned damaged or not in the same condition as when it was shipped, return fees may be applied. It's important to ensure that the returned product is the same as the one purchased; otherwise, it will be sent back to the buyer. Please be aware that we reserve the right to modify this policy at any time.

To care for and clean your gold jewelry, follow these steps:

1. Regular Cleaning: Use a soft cloth or a jewelry polishing cloth to gently wipe your gold jewelry after each wear. This helps remove dirt, oils, and other residues that can dull the metal's shine.

2. Mild Soap Solution: For more thorough cleaning, prepare a solution of warm water and mild dish soap. Soak your gold jewelry in this solution for a few minutes, then use a soft brush (like a toothbrush) to gently scrub away any dirt or grime. Rinse thoroughly with clean water afterward.

3. Avoid Harsh Chemicals: Avoid exposing your gold jewelry to harsh chemicals, such as bleach, chlorine, or abrasive cleaning agents, as they can damage the metal's surface and any gemstones or enamel.

4.Store Properly: Store your gold jewelry in a clean, dry place when not in use. Avoid storing it with other jewelry pieces that may scratch or damage it.

5.Professional Cleaning: Consider taking your gold jewelry to a jeweler for professional cleaning and inspection periodically, especially if it has intricate designs, gemstones, or delicate settings.

By following these care instructions, you can keep your gold jewelry looking beautiful and maintain its luster for years to come.

Yes, absolutely! When you purchase gold jewelry from us, you will receive a certificate of authenticity along with your order. This certificate serves as a guarantee of the quality and authenticity of the gold used in your jewelry, providing you with confidence and assurance in your purchase. If you have any further questions or need assistance, please feel free to reach out to us.

Certainly! You can request a repair or resizing for your gold jewelry. However, please note that charges may apply, especially if the repair or resizing requires extensive work. Feel free to reach out to us for more details or to discuss your specific needs.

Yes, we do offer gift wrapping services for our products. You can select the gift wrapping option during the checkout process, and our team will ensure that your item is beautifully wrapped and ready for gifting.

For assistance, you can contact our customer support team through the following channels:

Text: +1 (563) SHUBH-88
Email: support@shubhjewelers.com

Our dedicated support team is ready to assist you with any inquiries or issues you may have. Feel free to reach out to us, and we'll be happy to help!