Terms & Conditions

Discover Shubh Jewelers' comprehensive Terms and Conditions. We prioritize your privacy, clear pricing, and your role as a customer. Dive into our guidelines for a seamless shopping journey, exploring our exquisite range of gold jewelry with confidence.

General Information & Policies

Please view our Privacy Policy for detailed information on how customer information is collected, used, and protected.

Account Creation:
• Provide accurate information during account creation and keep your account details secure.

Security Responsibility:
• Maintain the confidentiality of your account credentials and report any unauthorized access promptly.

Account Usage:
• Your account is for personal use only; do not share your credentials with others.

Account Updates:
• Keep your account information up to date to avoid order processing delays.

Account Deletion:
• Contact customer support to delete your account if needed.

Minor Users:
• Minors can create accounts with parental consent; parents are responsible for monitoring their activities.

By creating an account, you agree to comply with these User Account terms and all other applicable Terms and Conditions.

Discover exquisite 22k and 18k solid gold jewelry at Shubh Jewelers, where both customized and non-customized pieces are available. From classic designs to unique custom creations, our collection guarantees lasting beauty and value. With items labeled 22K boasting .916 purity and 18K with .750 purity, rest assured you're getting authentic, high-quality gold jewelry crafted to perfection. Shop confidently and cherish the timeless elegance of genuine solid gold.

Product Pricing:
• All prices displayed on our website are listed in Dollar, inclusive of applicable taxes unless otherwise stated. Prices may vary based on market fluctuations and product availability.

Currency Conversion:
• For international orders, currency conversion rates are determined at the time of purchase and may vary slightly from the displayed prices due to exchange rate fluctuations.

Additional Fees:
• Customers may be subject to additional fees such as shipping charges, customs duties, or taxes based on their shipping destination. These fees are the responsibility of the customer and are not included in the product prices.

Promotions and Discounts:
• From time to time, we may offer promotions, discounts, or coupon codes for eligible products. The terms and conditions of such promotions will be clearly stated and must be adhered to for discounts to apply.

Price Adjustments:
• We reserve the right to adjust product prices, promotions, or discounts at our discretion. Any changes to pricing will not affect orders that have already been placed and confirmed.

International Orders:
• Please note that we do not accept international orders directly through our website. For international orders, kindly contact our customer support team for assistance and information regarding shipping options and applicable fees.

Upon placing an order on our website, you will receive an email confirming receipt of your order. This confirmation serves as acknowledgment that we have received your order details and will begin processing it accordingly. Please note that the order confirmation does not signify acceptance of your order; it is an automated notification of receipt.

We strive to process and fulfill orders promptly, but please allow for processing times as indicated on the product pages. Once your order has been processed and shipped, you will receive another email notification with tracking information, allowing you to monitor the delivery status of your package.

For any questions or concerns regarding your order confirmation or processing times, reach out to us at orders@shubhjewelers.com for assistance.

Customer Rights & Responsibilities

For Non-Customized Items:
• Customers can cancel their order within 24 hours of purchase for a full refund. After 24 hours, cancellations are subject to a cancellation fee of 7.5% of the order total.
• Refunds for canceled orders will be processed within 1-2 business days via the original payment method.

For Customized Items:
• Customized orders cannot be canceled once production has begun.
• In case of defects or discrepancies, customers must notify us immediately for a refund or replacement.
• Refunds or replacements for customized items are subject to inspection and approval by our quality control team.

Please note that the above policies are subject to change without prior notice. For further details or assistance, reach out to us at support@shubhjewelers.com.

At Shubh Jewelers, we stand behind the quality and craftsmanship of our gold jewelry. Each piece is meticulously inspected to ensure it meets our high standards of excellence. We offer the following warranties and guarantees to provide you with confidence in your purchases:

Quality Guarantee:
• We guarantee the quality and authenticity of all our gold jewelry. Each piece is crafted with precision and care using genuine materials.

Workmanship Warranty:
• Our jewelry is backed by a workmanship warranty, ensuring that it is free from defects in craftsmanship. If you encounter any issues related to craftsmanship, please contact us for assistance.

Authenticity Guarantee:
• All our gold jewelry comes with a certificate of authenticity, guaranteeing the purity and quality of the gold used in your pieces.

Customer Satisfaction:
• Your satisfaction is our priority. If you have any concerns or inquiries regarding your jewelry purchase, our customer support team is here to assist you.

By shopping with us, you agree to abide by our warranties and guarantees outlined above. For more detailed information, please refer to our complete terms and conditions page.

All content, including but not limited to text, images, logos, designs, and graphics, displayed on the Shubh Jewelers website is the intellectual property of Shubh Jewelers and is protected by copyright, trademark, and other intellectual property laws. Users are prohibited from reproducing, distributing, modifying, or using any content from this website without prior written authorization from Shubh Jewelers. Any unauthorized use of our intellectual property may result in legal action.

As a valued customer of Shubh jewelers, we kindly request that you adhere to the following responsibilities:

Accurate Information:
• Provide accurate and up-to-date information when creating an account, placing orders, or contacting customer support.

Account Security:
• Maintain the security and confidentiality of your account login credentials, including passwords and personal information.

Prohibited Activities:
• Refrain from engaging in any illegal, fraudulent, or abusive activities on our website, including but not limited to spamming, hacking, or unauthorized access.

Product Care:
• Follow the care instructions provided with your purchased jewelry items to ensure their longevity and maintain their appearance.

Feedback and Communication:
• Provide constructive feedback and communicate openly with our customer support team for any queries, concerns, or feedback regarding our products or services.

Compliance with Policies:
• Abide by our terms and conditions, privacy policy, and other website policies while using our services and making purchases.

By using our website and services, you agree to accept and comply with these customer responsibilities. Failure to adhere to these responsibilities may result in account suspension or termination of services.

In the event of any disputes or disagreements arising from your use of our website or services, we encourage both parties to engage in good faith negotiations to resolve the matter amicably. Should a dispute arise that cannot be resolved through negotiation, both parties agree to seek resolution through mediation or arbitration under the laws of the State of New Jersey. Any disputes not resolved through mediation or arbitration will be subject to the exclusive jurisdiction of the courts in New Jersey.

Product Information & Quality Assurance

At Shubh Jewelers, we offer personalized customization services for certain jewelry pieces. Customized orders allow you to tailor specific details such as gemstones, engraving, or design modifications according to your preferences. We also create certain styles from scratch according to your desired customization. Please note that customized orders are subject to additional terms and conditions, and once production begins, changes may not be possible. We strive to ensure that your customized jewelry meets your expectations and reflects your unique style. Customized products are non-refundable if arrived damaged; please contact support for assistance. Customized items will take 2-3 weeks to be created, and some pieces, depending on the complexity of the work required, may take up to 4 weeks. Feel free to reach out to us at customize@shubhjewelers.com for more information on our customization options.

At Shubh jewelers, we take great care to ensure that every shipment is securely packaged and double-boxed for maximum protection during transit. In the rare instance that you receive a package with damaged outer packaging, we strongly recommend not accepting it from the carrier. Furthermore, all packages are required to have an adult signature upon delivery, guaranteeing proper verification and the safe receipt of your order. Should you encounter any issues such as lost or damaged shipments, please reach out to us at support@shubhjewelers.com for immediately for prompt assistance and resolution. Your satisfaction and the safety of your orders are our highest priorities.

Please note that while we do not accept international orders directly through our website, we do offer international shipping upon request. If you're interested in placing an international order, simply message us directly, and our team will be more than happy to assist you with the shipping process and provide any additional information you may need. We are committed to ensuring a seamless shopping experience for all our customers, regardless of their location.

Our return and exchange policy allows for returns within 14 days of purchase. However, please note that return shipping costs are to be covered by the buyer. Additionally, if the product is returned damaged or not in the same condition as when it was shipped, return fees may be applied. It's important to ensure that the returned product is the same as the one purchased; otherwise, it will be sent back to the buyer. Please be aware that we reserve the right to modify this policy at any time.

At Shubh Jewelers, we take pride in offering high-quality and authentic gold jewelry pieces to our customers. Each item in our collection undergoes rigorous quality control measures to ensure it meets our standards of excellence.

Product Quality:
• Our non-customized and customized gold jewelry pieces are crafted using premium materials and meticulous craftsmanship. We guarantee the purity of the gold used in our jewelry, adhering to industry standards for gold karatage and quality.

Authenticity:
• To assure our customers of the authenticity of our products, every gold jewelry piece purchased from Shubh Jewelers comes with a certificate of authenticity. This certificate verifies the purity of the gold and the quality of the gemstones, if applicable, used in the jewelry.

Quality Assurance:
• We stand behind the quality of our products and offer a warranty against manufacturing defects. If you encounter any issues with the quality of your jewelry, please contact our customer support team for assistance.

Customer Satisfaction:
• Your satisfaction is our priority, and we are committed to providing you with genuine and superior-quality gold jewelry that you can cherish for years to come.