Refund policy

Last updated: July 24, 2026

We want you to be completely satisfied with your purchase from SHUBH JEWELERS. This Returns and Refund Policy outlines your rights and responsibilities when requesting a return or refund through our store. Please read the following carefully to understand the conditions under which returns or refunds may be processed.

Returns

We accept returns for eligible products within 14 days of delivery. To qualify for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • All tags, packaging, and certificates (if applicable) must be intact and returned along with the item.
  • The item must not be a final sale, customized, engraved, or altered in any way.
  • The buyer is responsible for covering the return shipping costs.
  • If the original payment method was not Zelle, a 3% processing fee will be deducted from the total refund amount in addition to the return shipping fee.

To initiate a return, please contact our team at support@shubhjewelers.com with your order number, the reason for return, and any supporting photos or information. Once your return is approved, you will receive instructions on how and where to send your item.

Product Verification

We will verify that the returned product matches the item originally purchased. This may include checking the product's weight and other identifying characteristics against the original order and shipment records. If the returned product is found to be different from the product originally shipped, or if a discrepancy in weight is identified, the return may be rejected and a refund may not be provided, to the fullest extent permitted by applicable law.

Delivery Issues & Reporting Requirements

Customers are expected to inspect their orders promptly upon delivery. Any delivery discrepancies involving missing merchandise, damaged or tampered shipping packaging, or incorrect contents must be reported to SHUBH JEWELERS within 24 hours of the carrier's delivery confirmation.

Customers reporting a delivery discrepancy must retain the original shipping box, shipping label, and all interior packaging materials until the matter has been reviewed. Clear photographs of the package, shipping label, packaging materials, and items received may be requested to assist with the investigation.

Late reporting may affect our ability to investigate the shipment with the shipping carrier or applicable insurance provider and determine an appropriate resolution. To the fullest extent permitted by applicable law, SHUBH JEWELERS reserves the right to deny responsibility for delivery-related claims reported after this period. Nothing in this policy limits rights that cannot legally be waived.

Opening Packages

For your protection and verification, we recommend opening shipped packages under video surveillance and recording the package-opening process. This may help document the condition of the package and its contents at the time of opening if a delivery discrepancy arises.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within 7–10 business days, depending on your financial institution’s processing times.

Please note:

  • Shipping costs are non-refundable unless the return is due to our error.
  • If you receive a refund, the cost of return shipping may be deducted from your refund if a return label was provided by us.
  • If the original payment method was not Zelle, a 3% processing fee will be deducted from the refund amount.

Exchanges

Exchanges are allowed within the same 14-day return period and will be processed free of processing fee. The buyer may still be responsible for any applicable shipping costs.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of receiving the order. Be sure to include your order number and clear photographs of the issue. We will review and respond with the appropriate next steps.

Non-Returnable Items

Certain items are final sale and cannot be returned or refunded, including:

  • Customized or engraved jewelry
  • Gift cards
  • Items marked as final sale at the time of purchase
  • Body jewelry (for hygiene reasons)

Policy Changes

SHUBH JEWELERS reserves the right to modify or update this Returns and Refund Policy at any time. We recommend reviewing this page periodically for the latest information. Any changes will be reflected on this page with an updated revision date.

Contact

If you have any questions about our Returns and Refund Policy or need assistance, please text +1 (563) SHUBH-88 or email us at support@shubhjewelers.com.